Market Insights

Heather Lavoie serves as Geneia’s President, with overall accountability for the leadership and day-to-day management of the company.

During her 30+ year tenure in healthcare, Heather has led start-ups, health plans and provider organizations. She has directed initiatives for private and public organizations on strategy, transparency, diversification, product innovation, operations and analytics. Previous to Geneia, Heather co-founded and served as Vice President of Product Development, Delivery and Engineering for Choicelinx Corporation, through its successful exit to CIGNA Health Care. During her tenure, she co-authored an adverse selection actuarial model with Milliman USA, used for evaluating custom-design benefit plans.

Heather is a graduate of Notre Dame College and received a Masters of Business Administration from Southern New Hampshire University. She is a sought-after national speaker on healthcare issues

After working for 10 years to launch and grow WA State’s Money Follows the Person (MFP) grant, called Roads to Community Living (RCL) in Washington, Debbie Blackner was hired as the Ancillary Service Program Manager within the Home and Community Programs unit of WA State’s Aging and Long Term Support Administration (ALTSA). ALTSA is part of the Department of Social and Health Services, a consistent national leader in innovative and person-centered services.

Debbie helped transform lives as the RCL Systems Change Specialist by formulating and administering statewide rebalancing policies and long-range strategic direction of the Medicaid nursing facility program. WA State was one of the first MFP states and continues to be a leader in the demonstration grant.

As the Ancillary Service Program Manager, Debbie provides subject matter expertise, data analysis, contract expertise, training responsibility, reporting structures, performance measure development, and regulations and principles related to Wellness Education, durable medical equipment for waiver enrollees, and two MFP demonstration services that have been approved by CMS to continue in our 1915(c) waiver.

Across 35 years of business experience, Greg Padovani has been a military medical administrator, pharmaceutical representative, ad agency account executive, medical practice executive as well as an entrepreneur, marketing innovator and technology pioneer.

In 1986, Greg was recruited as the first Director of Marketing and Patient Relations for the Northwestern Medical Faculty Foundation (NMFF) – a multi-specialty medical group consisting of 800 physicians who are faculty of the Northwestern Medical School and on staff at the Northwestern Memorial Hospital.

Reporting to the Dean of the Medical School and the Chairmen of the 14 clinical departments, Greg re-defined marketing in the academic setting based on his understanding the patient perspective. He had daily contact with patients assisting them with issues spanning all aspects of their relationship – from clinical care to operations to billing. Using the input of ~1,000 of patients per year, Greg was able to identify key factors that were crucial to positive, productive physician-patient relationships.

In the area of marketing, the feedback was clear and consistent...Patients want information that is relevant to them, brief and useful in solving their specific problems or meeting their needs. Unfortunately, health care communications at the time (and even currently) did/do not meet these patient requirements. So Greg developed an entirely new form of communications -- the first “One-to-One” newsletter in the nation. This new approach to communications was so successful that Greg founded a company to meet this need.

Since 1998, PENS Communications Systems, LLC (PCS) has provided true “One-to-One” communications for hospitals, medical schools and a state Medicaid department. Using a proprietary system (software, hardware, techniques and processes,) termed the Patient Education Newsletter System (PENS), clients have been able to provide clients, patients, prospects, and others with information that is relevant, brief, and useful to them - specifically.

PENS delivers multiple relevant messages to each person in whatever language is most appropriate – from English, Arabic and Cambodian to Russian, Spanish, and Vietnamese. PENS achieves this via an innovative post-relational database technology that transcends traditional systems. Just as important, PENS has been architected to adapt to the creative ideas and the changing needs of clients. Nothing about PENS is static or cookie cutter. So the technology and the techniques available to clients are continually evolving and adapting. Greg believes that this adaptability is key to success in a constantly changing world.

Greg received his B.S. from the University of Illinois and his M.B.A. from De Paul University in Chicago.

Jean Hippert joined PNC Healthcare in 2007, and currently is the south region treasury management director. As a member of the healthcare leadership team, she helps develop and implement strategy and tactics to expand the bank’s brand and presence, and is responsible for the bank’s healthcare treasury management sales staff in the south.

She is co-sponsor of the PNC Healthcare Advisory Board, and helps develop and direct strategic research and healthcare thought leadership for the bank. Jean represents PNC at national events and on the speaker circuit, and supports regional business development activities, sales teams and clients. Additional past responsibilities have included management of all treasury management client advisory boards, sales force administration and effectiveness, and data analytics.

Prior to joining the bank, Jean spent nearly 10 years with Premier, Inc., a strategic alliance of not-for-profit hospitals and healthcare systems. At Premier, she was responsible for relationship management with shareholder organizations, specializing in integrated delivery networks, academic medical institutions and faith-based healthcare systems. She also helped manage national business development and participated in the corporate Baldrige team. Before joining Premier, she was a healthcare consultant at Hyatt, Imler, Ott & Blount specializing in clinical resource management and operational productivity improvement

Jean holds a Bachelor of Arts degree in Political Science with a minor in Economics from Mary Washington University and is a participating member of the Association of Financial Professionals, Healthcare Financial Management Association, and Women Business Leaders of Healthcare Foundation.

As VP of Strategy, Innovation and Operations, reporting to the CEO, Lori helps to shape strategy and operations to drive the innovation required to change primary care in America. Lori’s role focuses on our client and patient experience, ensuring that our care teams have the platforms needed to deliver personalized primary care resulting in high B2B2C growth. Lori’s direct responsibilities include Clinical Excellence, Operations, Analytics, Technology, and Member Services.

Lori’s experience as a healthcare executive spans more than 20 years of improving the healthcare system for consumers, providers, and payers. Prior to joining Paladina Health, Lori lead the provider business of TriZetto, a Cognizant company focused on Revenue Cycle Management. Lori also held leadership positions at United Healthcare, Cigna, McKesson, and Choicelinx Corporation.

Lori holds a Master of Science degree in Computer Information Systems, Entrepreneurship and Organization Behavior from Boston University and a Bachelor of Science degree in Business Administration.

In her free time, Lori enjoys the great outdoors of Colorado with her husband Todd, son Jackson, daughter Lizzy, skiing and biking.

Josh founded Health Strategy in February 2006 and leads the development and execution of innovative pharmacy benefit supply chain strategies. He helps patients, plan sponsors and others in the supply chain understand the financial and clinical impact of their decisions in the complicated pharmacy benefit ecosystem. His efforts save plan sponsors money, while maintaining and improving the quality of care provided to the members they serve. Josh has a Doctorate of Pharmacy from St. Louis College of Pharmacy.

Ken Botsford serves as Chief Medical Officer at naviHealth. Ken has over 23 years of experience in internal medicine and infectious diseases and has served in numerous consulting and Medical Director roles, as well as Chief of Staff for a hospital. Prior to joining naviHealth, Ken served as the Chief Medical Officer at HealthSpring, Inc. for Alabama, southern Mississippi, and northern Florida. In addition, he also co-founded an independent practice association (IPA) and an electronic medical records company.

Dr. Vincent Mor is Professor of Health Services, Policy & Practice and the Florence Pirce Grant University Health in the Brown University School of Public Health. He served as Chair of the Department of Community Health from 1996 until 2010. Dr. Mor has been Principal Investigator of over 30 NIH funded grants focusing on the organizational and health care delivery system factors associated with variation in use of health services and the outcomes frail and chronically ill persons experience. Dr. Mor was elected to the National Academy of Medicine in 2015. In 2011 he was given the Distinguished Investigator Award From AcademyHealth, the premier health services research organization in the country. He has published over 400 peer reviewed articles and numerous books and book chapters on hospice, physical functioning, long term care and cancer treatment patterns among the elderly as well as the organization of AIDS health services.

Dr. Mor was one of the authors of the Congressionally mandated Minimum Data Set (MDS) for Nursing Home Resident Assessment and evaluated its implementation, focusing particularly on the manner it was implemented. Dr. Mor has developed several summary measures based upon MDS data to characterize residents' physical, cognitive and psycho-social functioning, all of which have been used in resident and facility level analyses of the quality of nursing home care in US and international populations. Dr. Mor was part of a team of researchers that developed and validate risk adjusted quality indicators for nursing homes, versions of which are currently being used in public reporting throughout the country.

He held a MERIT award from NIA for his research on organizational factors related to nursing home quality and residents' outcomes for 10 years and was a recipient of a Robert Wood Johnson Foundation Health Policy Investigator award to examine the influence of managed care and integrated delivery systems on the strategic decisions of nursing homes and their quality consequences for residents. He examined the effect of state policies on the quality of care provided nursing home residents, including hospitalization, merging primary and secondary data from all nursing facilities throughout the United States.